Return Policy

At artvly, we want you to shop with confidence. If you are not satisfied with your purchase, please read our return and exchange policy below. 🔄

Returns & Exchanges

We gladly accept returns of unworn, unused, and undamaged items within 30 days from the shipping date.

Items must be returned in their original condition and original packaging.

Exchanges for the same style may be available. Please note that exchange orders may be cancelled if the returned item is not received within 21 days.

Return Requirements

To return an item, please make sure:

The returned package includes your order number.

The item is in its original condition and packaging.

A brief explanation of the return reason is included, such as incorrect item, damaged item, size issue, or other order concerns.

Please contact our customer service team before sending any return package so we can provide the correct return instructions.

Damaged or Defective Products

We are sorry if you received a damaged or defective product. 😔

A defective product refers to an item that has a manufacturing or design defect.

If you believe your product is defective or if you received the wrong item, please contact us at service@artvly.com with your order number, photos or videos of the issue, and a brief description.

If the return is caused by our mistake, such as receiving a damaged or incorrect item, you will not be responsible for the return shipping fee.

Return Shipping Fee

If the return is caused by the customer, such as ordering the wrong item, choosing the wrong size, changing your mind, or other personal reasons, the customer is responsible for the return shipping fee.

The specific return shipping cost depends on the courier or shipping service you choose.

Please note that a return shipping charge of $6.99 may be deducted from your refund when applicable.

Refund Processing

Please allow up to two weeks for your return to be processed after we receive your returned package.

Once your return is approved and processed, you will receive an email confirmation.

Refunds will be issued to your original payment method. Depending on your bank or payment provider, the refund may take additional time to appear on your account.

Order Cancellation Policy

Customers may request to cancel an order within 30 days after placing the order.

Orders are usually processed and shipped within 1 - 3 business days after the order is placed.

If your cancellation request is made before the order has been shipped and within the allowed cancellation period, the order may be successfully cancelled.

Please contact our customer service team as soon as possible if you need to cancel your order.

Returns Address:

1287 Maple Creek Ln, Austin, TX 78701, USA

Need Help?

For return, exchange, refund, damaged item, defective product, or order cancellation questions, please contact us at:

Customer Service Email: service@artvly.com